Please find below a copy of our certificate to be passed to your Quality Manager.
The award recognises EN 9120:2010 and ISO 9001:2008. (Certificate No: FS 584960 With BSI) and is a commitment to an exceptional quality of service. With only around 17% of global businesses holding this Certificate, Oracle Components are now at the forefront of quality of service and customer care.
Said a delighted John Mustafa, Managing Director, ““We have always been proud of the service we offer our clients. Now with the award EN 9120:2010 and ISO 9001:2008, this has been confirmed by outside experts who are used to judging service on a daily basis in a wide variety of trades and industries.””
EN 9120:2010 and ISO 9001:2008’s quality impact on Oracle and their customers
Oracle Components has always operated a strict quality policy. Quite apart from their pride in their service, this strategy is essential because of the military, avionics and other demanding industries they supply into. Recently the time and effort they continuously invest in their quality procedures has been rewarded with an elevated level of recognition, in the form of ISO 9001:2008 certification from BSI. This is particularly valuable and recognised because BSI is a universally accepted standards body which is accredited by the United Kingdom Accreditation Service, or UKAS. UKAS is the sole national accreditation body recognised by government to assess, against internationally agreed standards, organisations that provide certification, testing, inspection and calibration services.
Oracle has found its EN 9120:2010 and ISO 9001:2008 certification, especially with this level of accreditation, to be highly beneficial because it’s a powerful tool for improving business processes and marketing success rather than just an onerous administrative exercise. The standard itself recognises users’ need to see tangible business benefits in return for their investment. Accordingly, it has evolved in response to market feedback, and, especially since 2008, has shifted its focus from product quality and customer requirements to customer satisfaction and continual improvement.
So why has preparation for and winning the certification had such an impact on Oracle and their customers?
Firstly, Oracle realise great marketing benefit simply through telling their customers of their UKAS accredited BSI certification. Most customers understand the significance of the accreditation as well as the certification, and reflect this with their confidence in Oracle as a supplier.
Secondly, Oracle has benefited from improvements to its business processes as well as its market perception. Duplication of effort is eliminated, waste is cut out, and internal and external communications are improved, this is resulting in on time deliveries of 99.3% during the last 2 quarters of 2015.
Oracle has involved its entire business operation by reviewing and improving every step of the process from when a customer enquires about a product until the moment when he takes delivery. The company fulfils these enquiries with millions of parts every year from over five thousand suppliers. Locating and delivering the right items for each customer, especially against time-critical deadlines, requires accurate information to be rapidly available on demand. Part of the exercise has therefore included an upgrade to a powerful new IT infrastructure run by dedicated servers in a protected area of the enterprise.
Oracle also recognises that their entire business with all its processes is run by its staff. The Company’s drive towards quality and certification has consistently been based on employee participation. Feedback from throughout the company is always welcomed and listened to by senior management, so that staff can influence their own work environment and contribute to their team’s performance. Everyone is fully involved with the quality program on an ongoing basis, and understands their role within it. This improves morale within Oracle as well as improving efficiency and reducing staff turnover.
Successful completion of the exercise means that the elevated customer perception of Oracle quality is complemented by the service that Oracle actually provides. Now that the necessary infrastructure, procedures, training and documentation have been established, Oracle Components’ ongoing strategy is to continually review and upgrade the complete process, not only to maintain their certification validity but also to ensure that their service to even their most demanding customers is never compromised.
For further information please contact our sales team.0n 08450 22 23 24
So we did Oracle Components invest in EN 9120:2010 when we already had ISO 9001:2008?
Our 11 years’ experience in the industry has given Oracle Components Ltd unique insight into the aviation’s sectors acute dependence on fast, reliable delivery of components that meet their specifications, no matter how demanding or unusual. Critically, this experience drives our resources, know-how and determination to meet this need whenever and wherever it arises.
Aero division Oracle Aerospace – A brand new, highly-focused MRO parts specialist for aviation and commercial airlines backed by all the expertise, staff, systems, contacts, stock, financial strength and support of the well-established Oracle Components Holding Group.
Don’t just take our word for the quality and efficiency of our organisation though; BSI has just awarded us our AS9120A certificate, confirming their satisfaction that we operate a Quality Management System which complies with the requirements of EN 9120:2010 and ISO 9001:2008.
Not only can we help with any electronic component needs we can also help you with any Aerospace demand. We serve organisations of all sizes within this cluster, and cover most Chapters acting as a closely-integrated extension of their purchasing resource.
Our customers see a single, efficient and responsive point of contact; behind this lies our diligent team, SkyNET – IT system, 15 parts systems and over 5000 accounts with approved suppliers giving us real time access to any parts needed.
The success and growth of our operation is evident in the new purpose-designed 7500 sq. ft. headquarters facility we have just finished and have moved into.
To learn more about how we can give your business a competitive edge, visit our website www.oracleaerospace.com or call us on 08450 22 23 24